Leaders know that success comes from serving others.
That's why we staff our office with concerned call takers who are ready to
put you first and schedule an appointment at your convenience. We employ the
best trained electricians so that you'll get a quality job. We have a
managing staff that constantly checks our systems and performance so that we
can find ways to better serve you, our customer.
We are available 24 hours a day, 7 days a week for any emergency you may
have, in fact, we promise to respond to your emergency within 1 ½ hours from
the time you call if you are in a situation where you will incur property
damage. We know you value your property so we will respect it and keep our
work area clean and free of hazards. We'll give you a price before we do the
work so you can relax and get on with your life.
Leaders know the value of Education and Affiliating with other successful
entrepreneurs.
That is why we encourage our team to further their
education and we offer ongoing training for our electricians and office
staff. We know training is a constant process that enables us to serve you
better and better. To help us with the resources we need to continually
improve, we are members of organizations comprised of successful businesses
all over the country, just like us, such as the
National Fire Protection Association,
New
York State Association of Electrical Contractors (NYSAEC),
South
Towns Builders Association, and the
Niagara Frontier Electrical
Contractors Association. We are also a member of the
Better Business Bureau (BBB).
We are also active in local associations, networking groups and the Chamber
of Commerce. All of these professional affiliations allow us to be smarter
about serving you, our customer.
Leaders know how to listen.
We don't have a purpose without our customers. Our job is to deliver what
you want, when you want it! We know in order to do that we have to listen.
We survey each customer in house after the fact. Our lines are always open
to answer questions or concerns.
A customer who calls in with a concern or complaint, receives top priority
in our office and we do whatever it takes to satisfy the customer. We also
participate in a national customer satisfaction audit yearly to get a report
card of how we are doing. Listening to our customers allows us to deliver
the service you need today.
Leaders know how to follow-through.
Everything else that we do is of no value to you if we don't back it up and
follow-through on our promises. So we guarantee our work, period. No ifs,
ands or buts. If we didn't do it right, we'll do it over with the least
amount of inconvenience to you and of course, for free.
We'll openly discuss any problems or concerns you have with any work we do
and we won't let you go until you are satisfied. It's our Number #1 goal, to
satisfy every customer.
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